Terms of service

Effective date: November 3, 2026

These terms are an agreement between you and Humane Apps Design Company, of 501 Union St Ste 545 PMB 794056, Nashville, Tennessee 37219-1876 US ("we", "us"). They apply when you browse, buy, or sell on Fiddle Fig. By using the store, you agree to them. Our privacy policy explains how we handle your personal information.

Who can use the store

We offer the store to people in the United States. You must be at least 18 years old to buy or sell.

Our role

Fiddle Fig is a marketplace. Independent artists list and sell their own handmade work here. When you buy an item, you buy it from the seller who listed it. We run the site, take your payment through Stripe, hold the seller's share until the order is delivered, and then pay the seller. We do not make, own, inspect, or ship the items.

Accounts and signing in

You sign in with a link we email to you. Anyone who can read your email can sign in as you, so keep your email account secure. Tell us at once if you think someone else has used your account.

Buying

• The price on a listing is the price you pay for that item.
• If you check out without signing in, we email you a link to confirm your address. We cancel an order that is not confirmed within 24 hours.
• You pay by card on our payment page. A payment session stays open for 30 minutes. If a payment fails, you can try again or cancel the order.
• You can cancel an order at any time before it is paid.
• An order with items from more than one seller ships as one parcel per seller. Each seller ships their own parcel.

Problems and refunds

• A seller can decline to ship a parcel before it ships. You then get a full refund of the price of the items in that parcel.
• Once a parcel ships, you can report a problem with it from your order page. You can do this until the seller is paid for that parcel.
• A seller is paid for a parcel 24 hours after the carrier confirms delivery. If the carrier never confirms delivery, the seller is paid 14 days after the parcel ships. An open problem report holds the payment until we resolve it.
• We can refund a parcel after it ships or after it is delivered, when we resolve a problem in your favor. A refund covers the price of the items in that parcel.
• Refunds go back to the card you paid with.

Selling

You can sell on Fiddle Fig after we invite you from the seller waiting list. As a seller, you agree to these rules:

• You make each item you list by hand, and you own the rights to sell it and to show its pictures.
• Your listings describe each item accurately, including its price, size, materials, and condition.
• You ship each paid parcel promptly, you mark it as shipped, and you add tracking when you have it.
• You answer buyers' messages and problem reports.
• You follow the law, including tax, consumer protection, and export rules. Fiddle Fig calculates, collects, and remits sales tax on your sales where it acts as the marketplace facilitator.

We keep a platform fee of 10% of the price of each item you sell. We pay the rest to your Stripe account after the parcel's payment is released. When a parcel is refunded, we keep no fee on it. If a refund happens after we pay you, we subtract it from your next payout. To get paid, you set up a Stripe account through our seller portal and accept Stripe's terms.

Prohibited items and content

You may not list, post, or send:

• items that you did not make by hand, or that you do not have the right to sell;
• work that copies someone else's art, design, trademark, or photograph without permission;
• items that are illegal to sell or ship in the United States, including weapons, drugs, and recalled products;
• hateful, threatening, harassing, or sexually explicit content;
• false or misleading listings, fake reviews, or spam;
• anything meant to take payment outside the store.

We can remove a listing or content that breaks these rules. We can suspend or close an account that breaks them.

Your content and takedown requests

Sellers keep ownership of their work, pictures, and text. By posting them on Fiddle Fig, you give us permission to show, copy, and resize them on the site and in our emails, so we can run and promote the store. This permission ends when you remove the content, except for copies we keep in orders and messages.

If you believe something on Fiddle Fig infringes your copyright or trademark, send a notice to [OWNER: name, mailing address, and email of the designated copyright agent]. Your notice must include:

• your name, address, phone number, and email address;
• the work you own, and the link to the listing or content you believe infringes it;
• a statement that you believe in good faith the use is not authorized by the owner, its agent, or the law;
• a statement, under penalty of perjury, that your notice is accurate and that you own the rights or may act for the owner;
• your physical or electronic signature.

We remove content in response to a valid notice and tell the seller. A seller who believes the removal was a mistake can send us a counter-notice. We close the accounts of repeat infringers.

Disclaimers

We provide the store "as is" and "as available". Sellers, not us, are responsible for their items and listings. To the extent the law allows, we make no warranties about the items sold here or about the site, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limits on our liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim about the store is limited to the greater of the amount you paid or received through the store in the [OWNER: number] months before the claim, or [OWNER: dollar amount].

You agree to cover our losses and costs, including reasonable legal fees, from any claim that arises from your listings, your content, or your breach of these terms.

Governing law and disputes

The laws of the State of Tennessee and the federal laws of the United States govern these terms. [OWNER: how disputes are resolved, for example the courts of a named county or binding arbitration.]

Changes to these terms

When we change these terms, we post the new version on this page with a new effective date. If you keep using the store after that date, you accept the new terms.

Contact

Humane Apps Design Company, 501 Union St Ste 545 PMB 794056, Nashville, Tennessee 37219-1876 US, [email protected].